Recoveries Handler

A great opportunity for candidates experienced in credit hire recovery and litigation in an ever growing business.

Roles: -

• Preparing payment packs at the point hire concludes
• Negotiating settlement of outstanding losses with insurers directly, utilising technical knowledge to maximise the invoice recovery
• Comprehensively onboarding clients for the litigation process on matters that are unable to settle
• Liaising with Personal Injury firms and factoring companies on dual handled matters to exchange information and progress cases

The successful applicant will have/demonstrate: -

• Sound knowledge of both GTA and Non GTA hire processes
• Thorough knowledge of key Credit Hire issues and their respective arguments; such as need, rate, period etc
• Knowledge of governing case laws and their respective precedents
• Proven negotiation skills, both on the phone and via persuasive correspondence
• The ability to proactively manage a portfolio of (Apply online only) cases
• Carry out comprehensive reviews on a variety of case specific issues
• Accurately recording actions and updating MI
• A high level of customer service
• The ability to organise/prioritise work as needed to meet SLAs, customer expectations and business needs

Desirable attributes: -

• Use of Proclaim
• Working understanding of Personal injury cases pre and post OIC portal