Recoveries Agent

Recoveries Agent

Red Recruitment is looking to recruit experienced Recoveries Agents with knowledge of UK litigation processes to manage delinquent accounts and progress cases through pre-legal and legal recovery stages.

The successful candidate will have a strong understanding of civil recovery procedures, County Court processes, and FCA regulatory requirements, ensuring all recovery activity is compliant, professional, and customer-focused.

Full training is provided and the salary is -31,500 per annum.

Benefits and Package for a Recoveries Agent:

• Salary: -31,500
• Hours: Full-time
• Contract Type: Permanent
• Location: Melton Mowbray
• Generous Holiday Allowance

Key Responsibilities of a Recoveries Agent:

• Manage a portfolio of overdue and defaulted accounts in line with company policies and FCA regulations

• Conduct outbound and inbound contact with customers to secure payment or agree sustainable repayment arrangements
• Issue Letters Before Action (LBA) in accordance with the Pre-Action Protocol for Debt Claims
• Prepare and review documentation for County Court claims (CCJ applications)
• Liaise with solicitors, legal representatives, and enforcement agents (bailiffs)
• Progress cases through the County Court Business Centre (CCBC) where applicable
• Apply for enforcement actions including Attachment of Earnings Orders, Charging Orders, and Warrants of Control
• Monitor defended claims and support the preparation of witness statements where required
• Maintain accurate case notes and documentation using internal systems
• Ensure full compliance with FCA Consumer Credit Sourcebook (CONC), GDPR, and relevant UK legislation
• Meet individual recovery and performance targets while maintaining Treating Customers Fairly (TCF) principles
• Third party relationships management and Debt sale preparation.

Key Skills and Experience of a Recoveries Agent:

- Previous experience in debt recovery or collections within the UK

• Practical experience of County Court litigation processes (CCJs, enforcement actions, defended claims)
• Understanding of the Pre-Action Protocol for Debt Claims
• Knowledge of FCA regulations and consumer credit legislation
• Experience working with solicitors and enforcement agents
• Strong negotiation and communication skills
• Ability to handle vulnerable customers appropriately and sensitively
• Good IT skills, including case management systems and MS Office
• Experience within financial services, utilities, or retail credit sectors

If you are interested in this position as a Recoveries Agent and have the relevant experience required, please apply now!

Red Recruitment (Agency)