Recoveries Administrator

We are seeking a proactive and detail-oriented Recoveries Administrator to join a busy and fast-paced operations team. This is an excellent opportunity for someone with strong customer service and account management experience who enjoys problem-solving and working in a target-driven environment.In this role, you will be responsible for supporting customers with overdue accounts, managing recovery processes, and helping to achieve positive customer outcomes while ensuring compliance with internal procedures and regulatory standards.Job Title: Recoveries AdministratorLocation: WokinghamSalary: Up to 30,000 per annumKey ResponsibilitiesContact customers primarily via telephone, but also email, and written correspondence regarding outstanding balances and overdue accountsNegotiate payment arrangements and work with customers to reach suitable resolutionsHandle a high volume of inbound and outbound customer interactions professionally and efficientlyMonitor and manage outstanding recovery cases, ensuring actions are completed within agreed service levelsEscalate complex or high-risk cases to management with clear recommendationsMaintain accurate and up-to-date records across internal systems and databasesLiaise with third-party suppliers, agencies, and external partners where requiredSupport wider administrative tasks including payment allocations and account reconciliationsEnsure all activity is carried out in line with company procedures, FCA guidelines, and regulatory ..... full job details .....