Reconnect Worker

Reconnect Worker

This is an exciting opportunity to join a team of Reconnect Workers in Manchester, helping to prevent young people from experiencing homelessness.

Position: Reconnect Worker
Location: Manchester
Contract: Permanent
Hours: Part-time, 15 hours per week
Salary: £29,242 (FTE including Manchester Weighting) plus pension and other benefits
Actual salary: £11,696.80 (inc. £1,200 GMW; without GMW actual salary is £10,496.80)

Closing Date: Sunday 12th October 2025

About the Role

With the support of your manager, you will deliver a Reconnect, mediation and family support service across Manchester. The role focuses on reducing family breakdown and preventing youth homelessness by supporting young people and families at key moments. You will manage a caseload of clients, including those in school, staying temporarily with volunteer hosts, or living in accommodation services.

You will provide tailored guidance and mediation to young people aged 11–25 and their families, helping to improve communication, reduce conflict and strengthen relationships. This will involve one-to-one sessions, joint mediation and wider family support. You will also ensure the safe day-to-day running of the service, maintain accurate records, and contribute to the ongoing development of prevention work across the organisation.

Key Deliverables

• Work directly with young people aged 11–25 and their families, delivering personalised guidance, mediation and support
• Carry a caseload of 15–20 clients per full-time equivalent, acting as the named keyworker
• Process referrals from agencies to build and maintain a full caseload
• Complete risk assessments, needs assessments, change plans and outcome questionnaires with clients
• Build strong working relationships with colleagues, local agencies and statutory bodies to promote the service and support young people holistically
• Maintain clear, accurate and timely records in line with monitoring and evaluation requirements
• Support safeguarding procedures and advocate for young people and families where necessary
• Take part in networking, service promotion and collaborative work with schools and professionals
• Provide monthly reports to management for monitoring and fundraising purposes
• Keep up to date with sector developments and engage in training to enhance practice
• Work collaboratively with colleagues nationally to strengthen approaches to family support and prevention
• Operate in line with organisational policies and procedures, including safeguarding, EDI, health and safety and lone working

About You

You will need to have the following skills and experience:

• Significant experience working with young people and families in crisis; reflective, creative and solution-focused in your approach and committed to working in an assets-based way
• To hold or complete a Level 4 Interpersonal Mediation Practitioner’s Certificate (IMPC). Training will be provided if not held, but must be completed before the end of probation
• Experience of working independently and managing your own caseload; self-motivated and able to prioritise tasks and carry out efficient organisation and administration
• Experience of carrying out risk and needs assessments and support planning for clients
• Ability to develop strong, collaborative and productive relationships with colleagues and key external agencies, promoting the value and impact of family support work
• High level understanding of professional boundaries and ability to maintain impartiality
• Willingness and ability to travel independently and work from different locations across the region
• Commitment to promoting diversity and equality, ensuring that everyone is treated with dignity and respect

In Return

• A comprehensive training package tailored to your needs and role
• Flexible working model for suitable roles
• 26 days annual leave rising to 30 after five years of service
• Family-friendly leave policies including maternity, adoption, parental and carers leave
• Auto-enrolment to pension scheme from day 1 with employer contribution up to 7% (increasing with service)
• Employee Assistance Programme with 24/7 GP appointments, prescription service, health checks and nutrition advice
• Discount vouchers including gym, retail, food & drink, travel, electricals and more
• Cash benefit plan for you, your partner and dependent children, covering dental, optical, hospital stays, scans and more
• Death in service (4x base salary)
• Legal advice line

About the Organisation

The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. It specialises in services that prevent homelessness, build resilience and create opportunities for education, training, volunteering and employment. The organisation works in communities across England, including Manchester and other major regions.

Other roles you may have experience of could include: Family Support Worker, Reconnect Worker, Support Worker, Social Care Worker, Mental Health Support Worker, Voluntary Worker. #INDNFP

Please note: This role is being advertised by NFP People on behalf of the organisation.