Receptionist

Receptionist"Hospitality expert, paddle tennis enthusiast"You bring your expertise, enthusiasms, and curiosities; and well provide you with a space to play.Full Time, Part Time and Weekend RolesPermanent and Fixed Term ContractsEarnings to £13.50/hour, including TRONC (Tips), depending on ageOnsite RoleBased at Mad Swans in the Mendips (Bristol)Mad Swans is looking for a full-time, part-time and weekend Receptionist to join our budding team. Youll be the first person to step into these shoes and shape this brand-new role based at our first site: Mad Swans in the Mendips.Mad Swans in the Mendips is located in Farrington Gurney near to Bristol and Bath.Full Address: Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.What we doWe are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature.This summer, were opening our first countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. Were all about great food, which is why weve teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour. But wherever guests find themselves, from course to court, the meadow to the orchard, theyre never far from a plate of something delicious to satisfy any craving. And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away.What we can do for youWe understand that theres more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues.We believe that to be interested is to be interesting

that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective.And out of hours, our guests playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. Youll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.What there is to itYoull be joining a lively and passionate reception team with positive and warm attitude from day one.The key duties and responsibilities of this role will include:Greeting guests and creating a positive first impressionChecking in guests in a friendly and efficient mannerProactively inform and advise guests about all facilities at Mad SwansAssisting with guest enquiries, questions and queriesHandle guest feedback and issues in a timely and efficient mannerEscalate any guest feedback and complaints to a Department Manager where appropriateAssist guests with bookings activities and table reservationsEnhance the guest experience by offering additional activities and upselling where appropriateAssist guests with any adhoc requests or needs which they may haveCheck out guests when they leaveHandle telephone calls and re-direct where appropriateCheck emails regularly throughout the day and respond in a timely mannerFollow the Standard Operating Procedures for Reception when checking guests in and outWork closely with the Reservations Manager and provide cover when requiredPromote and upsell our Topflight Loyalty Scheme to all guestsBuilding rapport with regular guests, fostering a welcoming and loyal customer baseThere are a number of full-time, part-time and weekend positions. Full time positions will work any five days out of seven. Earnings to £13.50/hour, including TRONC (Tips), depending on age.Location

this is an onsite role and will be located at Mad Swans in the Mendips, Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.Working Hours

shift times will vary throughout the week; however, the operational times will be from 7.00 am to 10.00 pm.Working Days

your working days will depend on if you work full-time, part-time or weekend. Full-time members of the team will be required to work any five days out of seven and will involve working on weekends on a regular basis. Working hours will vary in line with the operating calendar and needs of the business.Who were looking forWe are looking for a Receptionists who are:Experienced or has previous experience as a ReceptionistProficient in Microsoft OfficePassionate about delivering excellent guest experienceAn excellent communicatorSomeone who has an eye for detailOrganised and able to multi-taskConfident, outgoing and well-presentedHappy to be hands-on and assist with the day-to-day duties as part of a small teamSelf-driven and highly motivatedHappy and able to work both independently and as part of a teamProactive, positive and resilient by natureSolutions drivenComfortable working in a very fast paced environmentPlease note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.What is in it for youTips and Service ChargeFree ParkingFree Employee Meal whilst on shiftWage Stream

access your pay for hours worked before pay dayEmployee Discounts on Food, Sports, Activities, Cabins and in the Retail ShopReward and Recognition InitiativesTeam Social and Well-being Activities and EventsEmployee Referral Scheme BonusMad Swans Water BottleMad Swans HoodiePlant your own tree at Mad SwansHow to ApplyIf you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.Recruitment AgenciesWe are not working with any recruitment agencies currently. As such, we do not accept any speculative CVs and/or candidate profiles and are, therefore, unable to consider ..... full job details .....