Receptionist - Law Firm

Our client, a well-established law firm based in Hedge End, Hampshire is seeking a professional and friendly Legal Receptionist to join their team. This client-facing role is responsible for providing an excellent first impression of the firm, delivering a high standard of service to clients both in person and via telephone or email, while supporting the smooth running of reception and administrative processes.Key Responsibilities:• Greet all clients in a warm, professional manner and ensure a positive client experience• Answer incoming telephone calls promptly and direct enquiries appropriately• Provide clear information regarding the firm''s services, processes, and procedures• Maintain a professional and welcoming reception environment at all times• Ensure reception areas, meeting rooms, desks, and waiting areas are kept tidy and presentable• Complete all reception-related administrative tasks to a high standard• Receive and process client payments accurately• Receive, check, and handle client documentation and identification in line with regulatory requirements• Sort and distribute incoming post promptly• Maintain strict confidentiality in all client matters• Ensure adherence to internal compliance procedures and GDPR requirementsRequirements / Skills / Experience:Essential:• Professional and friendly approach with excellent customer service skills• Strong communication and interpersonal skills• Ability to multi-task, prioritise workloads, and remain organised in a busy ..... full job details .....