Receptionist / Concierge

Job Summary:
The Experience Reception/Concierge acts as the heart of the workplace providing personalised services to team members and visitors alike, and administrative support to foster a sense of community.
Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support.
The individual in this role acts as the first point of engagement with team members and visitors alike, creating a warm, supportive and service-oriented atmosphere that enhances the Experience.
They are responsible for providing employee/tenant-facing workplace services and front-of-house reception including but not limited to greeting visitors in a warm and welcoming manner, answering and directing calls, assisting with transportation, advising on local attractions and other service-based or administrative tasks as assigned.


Essential Duties and Responsibilities:

• Welcomes tenants/employees and announces clients, applicants, and visitors.
• Responsible for responding promptly with accurate and thorough information according to the specific requests from tenants, employees and visitors.
• Conducts a variety of front-of-house activities including:
• Guest registration through badging software
• Guest accommodation with luggage/coats, etc.
• Provides visitors with information to navigate the building including pointing out nearest amenities and fire exits
• Issues visitor passes and validates parking
• Answers telephone in friendly, professional manner
• Maintains accurate records of service requests and status
• Arranges guides as needed
• Receives and directs incoming calls to appropriate personnel/tenants and voicemail.
• Provides assistance services to tenants/employees and guests including but not limited to:
• Arranges and confirms recreational, dining, and/or business activities
• Makes transportation and travel arrangements
• Office wayfinding
• Meal and activity reservations
• Guest and administrative support
• Shipping
• Coordinate car detailing and on-site car refuelling
• Laundry and dry-cleaning services
• Gift and package orders
• Other services as needed.
• Continually maintains neat appearance of reception/lobby area, conference rooms caf- and other common areas.
• May perform visitor volume tracking and reporting, reception services, visitor refreshments, storytelling and campus tours.
• Serves as point-of-contact and/or extension of the facilities team as representative of the Experience team.
• Requests building and housekeeping services as needed.
• Periodically inspects common area equipment to ensure good operating condition.
• Arranges equipment service as needed. Determine standard supplies and information to be maintained at the front desk. May assist with temporary signage.
• Performs general administrative duties associated with distributing packages and mail as required.
• Uses tracking systems to record inbound and outbound courier, freight and mail. Meters mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries.
• Supports with meeting and events tasks as assigned.
• May assist with scheduling, stocking and coordinating setup conference/meetings rooms, arranging for meeting equipment (i.e. projectors, video/web conferencing), ensuring equipment is in good operating condition for events, coordinating catering, securing approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit.
• Follows security and emergency procedures as defined for the property.
• May order and stock office supplies and other common use items for the location or common areas, such as caf- supplies, equipment toner, printer paper, freight and shipping supplies etc.
• Maintains a file of services including transportation sources, accommodations, and referral contacts.
• May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc.
• May provide reporting and insight to clients and property teams to improve product and service delivery.
• May contribute site specific content for Host Digital.

Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.


Applicant AI Use Disclosure
We value human interaction to understand each candidate''s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

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