Receptionist

We’re looking for a dynamic Receptionist to join the team on a full-time basis. This is a varied role, ideal for someone who thrives in a guest-facing environment and is passionate about delivering exceptional service.

About the candidate
You will have a natural, warm and engaging personality, with excellent attention to detail and the ability to remain calm under pressure. You will be confident communicating with guests and colleagues alike and take pride in delivering a seamless and memorable experience.
Previous experience in a similar role is desirable or experiencing working with customers face to face. Experience with OPERA would be advantageous, although full training will be provided. Due to the location, you must be able to drive and have access to your own transport.

Salary: £26,500 per annum + tip share
Hours: 40 hours per week (full-time) no split shifts either 7am to 4pm or 2pm to 11pm
Location: Woking

What you’ll do

• Deliver a welcoming and seamless check-in and check-out experience
• Manage incoming calls, including bookings and general enquiries
• Promote facilities and services, maximising every opportunity
• Build strong relationships with guests to encourage repeat visits
• Process payments and reconcile transactions accurately
• Handle guest feedback and complaints, ensuring appropriate follow-up
• Maintain a strong understanding of all reception procedures
• In quieter times support with serving and tidying of areas

• Free parking
• Free meals on duty
• Access to a rewards platform offering discounts across retail, groceries, leisure and wellbeing
• Company pension scheme
• Generous holiday entitlement
• Referral programme
• Complimentary gym access
• Supportive and friendly team environment