Reception Team Leader

Overview

We''re seeking a warm and friendly Reception Team Leader to support with the management of our Front Office team in delivering an exceptional guest experience.As Reception Team Leader, you’ll become a member of our family who helps us create amazing experiences for our guests through delivering warm hospitality in every interaction.Responsibilities

Your day to day will involve:Supervise, motivate and develop the Reception teamEnsure all team guest interactions are warm, friendly, accurate and efficientEffectively respond to Guest queries and provide recommendations on Hotel products and servicesUndertake and manage administration procedures in line with company proceduresUtilise the PMS system (Opera) to effectively manage all bookings and accurate billingWork with your team and the wider hotel to provide the best possible serviceAct as Duty Manager (Responsible Person) as required and deputise for the Guest Service Manager as requiredQualifications

Who are we looking for?Every day, we want people to come to work to make people feel at ease through delivering warm hospitality. To achieve this, as Reception Team Leader, you will need to be friendly, extremely personable and have the ability to deliver the company standards in each interaction.As Reception Team Leader, you will be passionate about hospitality and your warm, genuine and professional personality will shine through as you work with your team to provide the highest standards of hospitality. You will have previously supervisory experience and ideally have experience of working with Opera PMS.If you are natural leader, have a flair for organisation with great communication skills, then this could be the role for you.Benefits

In return, we are offering a rewarding role with scope for career progression along with;A fun environment where you will receive the training and support to develop and progressWagestream - the ability to access up to 40% of your wages as you earn them each weekFree parkingTips paid monthlyFree meal whilst on dutyHealth cash plan with access to discounted perksEmployee Assistance ProgrammeEnhanced maternity and paternity payApprenticeships availableUse of our brilliant gym on site and discounted Spa treatments28 days annual leave (rising to 33 days after 5 years)Discounted accommodation, food and drink in our beautiful properties across the countryPension and Life assuranceLong service awards, including free meals and free stays with your friends or familyWe’d love to meet you - Come and join our Daniel Thwaites ..... full job details .....