Reception Supervisor (Luxury Hotel/ Opera PMS)

Reception Supervisor (Luxury Hotel/ Opera PMS) 28,000 - 30,000 + 5,000 Bonus + Company Benefits + Training + Progression + Free Hotel StaysAscot - Office basedAre you a Reception Supervisor or similar with Opera PMS experience, looking to join a world-renowned luxury hotel group offering a 5,000 annual bonus, clear progression opportunities, complimentary hotel stays, and the chance to develop your career within a prestigious 5-star environment?This internationally recognised luxury hotel group operates some of the world''s most prestigious hotels across destinations including London, Rome, and Los Angeles. Renowned for exceptional guest experiences and staff development, the company offers long-term career progression within a supportive and high-performing hospitality environment.In this role, you will supervise the Front Office and Reception team during shift operations, ensuring exceptional guest service standards are consistently delivered throughout the hotel. You will support and lead Guest Service Coordinators, oversee arrivals and departures, manage guest queries and complaints, and ensure smooth day-to-day front desk operations within a fast-paced luxury environment.You will use Opera PMS to manage reservations, billing, room allocations, and guest requests while working closely with other departments to deliver a seamless guest experience. You will also play a key role in training, coaching, and motivating team members to maintain the highest standards of ..... full job details .....