Reception Supervisor

JRRL are seeking a proactive and experienced Reception Supervisor to oversee daily operations across our client s workspace, and event venue. This is a 12 month contract with the opportunity to become permanent due to company restructure. You will act as the key point of contact for staff and visitors, ensuring excellent service, safety, and operational efficiency.You will also have hands-on involvement in guest relations, reservations, and maintenance coordination, supporting a diverse range of activities in a fast-paced environment. You will enjoy the opportunity to lead a dynamic reception team, ensure exceptional guest experiences, and contribute to the ongoing success of the business.Key Responsibilities for the Reception Supervisor: Delivering training and ongoing support to the reception and operations teams. Oversee reservations, check-ins, billing, and profile management workflows, ensuring best practices. Provide exceptional guest service, welcoming visitors, handling VIP arrivals, and resolving issues promptly. Cover reception during peak times or staff shortages, maintaining high standards of service. Support the General Manager with member onboarding, move-in/move-out processes, and operational planning. Prepare operational reports on occupancy, arrivals, departures, and sales. Assist with health and safety checks, maintenance requests, and compliance procedures. Foster a positive community atmosphere, ensuring safety standards are upheld, and issues are ..... full job details .....