Reception Mnaager Private Dental Practice

Dental Reception ManagerLocation: Marylebone, LondonSalary: £33,000 to £36,000 per annumRole Type: Full-TimeThe RoleAs the Reception Manager, you will lead all front-of-house operations, ensure the smooth day-to-day running of our client''s practice and inspire your team to deliver exceptional service. You''ll collaborate closely with their Practice Manager, Treatment Coordinator, Marketing, and Clinicians to support patient flow, convert new leads, and maintain their esteemed reputation for care. This is not merely a reception role; it''s an opportunity to lead, coach, and enhance performance across the front desk.Key Responsibilities:Deliver a warm, professional welcome to all patients, in person, on the phone, and via email.Lead, support, and train the reception team to maintain high standards in communication and service.Coordinate diaries with the Practice Manager, Clinicians, and TCO to ensure smooth patient flow.Manage new patient enquiries, logging, tracking, and converting leads with the TCO.Monitor performance KPIs, including conversion rates and reviews collected.What a Typical Day Looks LikeYou''ll start the day by reviewing the diary and preparing for the morning huddle. Throughout the day, you''ll welcome patients, support your team, handle referrals and enquiries, follow up on payments, and maintain clear communication with Clinicians, the Treatment Coordinator, and the Practice Manager, all while ensuring a calm and professional environment.What They''re ..... full job details .....