Reception Manager

Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds.

Salary £38,000

We have a fantastic opportunity for a Reception Manager at Warren Hotels. The reception area is a fundamental part of our guests experience when staying at Warner. As a Reception Manager you leading one great team, you will play an integral part in providing a perfect customer journey for our guests.

What will I be doing?

Working closely with the Head of Facilities and Reception Team Leaders you will be in part responsible for the smooth running of the Reception team.You will direct, lead and coach the teams activities within Reception to ensure all areas of responsibilities are covered.By leading and working with a large diverse and multi-skilled team, you will ensure all our guests receive a seamless customer journey from the moment they arrive.

What are we looking for?

A resolution focused leader with the confidence to deal with guest concerns, showing empathy and understanding continually looking to improvise with opportunities our guests provideThe capacity to multi task in a guest facing environment, for example preparing for guest arrivals whilst monitoring areas for improvement.Ability to effectively lead, motivate and engage your leaders and team, even in times of high demand.Able to manage multiple priorities and adapt quickly to changing requirementsWillingness to challenge if standards arent meeting required levelsBe able to make decisions confidentlyCapable of monitoring guest insights, using feedback to drive a culture of improvementAbility to coach and develop team to improve performanceAble to create a rewarding environment that encourages high team engagement

What skills do I need?

Experience of leading a large team in a customer facing environmentThe ability to manage costs in line with budgetsHave the ability to create an environment where the team are able to grow and developEffective communicator with the ability to clearly articulate ideas

The benefits of working with us

A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)20% discount for you, family and friends across our Bourne Leisure brands Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)Potential live in availableFree use of gym and leisure facilitiesFree or 60% discounted food onsiteAccess to fantastic discounts and offers with many national brands and retailersAccess to use the companys corporate box at the O2 for Music, Comedy, Sport, and Entertainment events

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a ..... full job details .....