Reception Manager - London, EC4N 7HR

Reception Manager - LondonWagtail is a premium rooftop restaurant and bar in the heart of the City of London, offering a refined dining experience, elegant atmosphere, and a strong focus on exceptional service. Set across multiple terraces with striking views of London''s skyline, Wagtail delivers modern British cuisine alongside a curated drinks offering, creating a sophisticated and memorable guest experience. As part of ETM Collection within ETM Group, Wagtail sits within a portfolio recognised for operational excellence, people development, and some of London''s most distinctive hospitality venues. Role Overview: At ETM Group, being a Reception Manager is a key guest-facing leadership role within our premium hospitality environments. You''re not just managing bookings - you''re shaping the guest journey from the very first interaction, ensuring a seamless, polished, and memorable arrival experience that reflects our EPIC values. Across our ETM Collection venues - from rooftop restaurants to refined dining spaces - our Reception Managers play a vital role in delivering an exceptional front-of-house experience. You will oversee reservations, manage guest flow, and ensure every interaction is handled with professionalism, warmth, and attention to detail. Working closely with your General Manager and wider management team, you will take ownership of the reception operation, including team leadership, booking management, and guest relations. This is a hands-on role where ..... full job details .....