Reception Manager

We are seeking an experienced and personable Hotel Reception Manager to lead a busy and committed front desk team at a popular hotel, located on the outskirts of Ashford, Kent. The successful applicant should already be experienced leading a hotel reception team, or possess experience gained from a customer facing hospitality environment. Leading a team of 5, covering both daytime and nighttime operations, your primary objective is to ensure that every guest has the very best of experiences throughout their stay. Supported by a passionate, knowledgeable, and a stable senior management team who genuinely care for their staff s wellbeing this is the right place for someone to come in and have an immediate, positive impact. As you would reasonably expect, this role covers a night / day shift pattern, covering a 37.5 hour week. Weekend, bank and public holiday work is also expected. Due to the location of the Hotel, your own transport is highly desirable. Key Responsibilities: Supervise, motivate and train reception staff, ensuring that guest expectations are exceeded from initial booking right through to check out Planning staff rotas, checking guest billings, and ensuring adequate reception cover at all times Handle guest enquiries, complaints and requests with efficiency and courtesy. Manage bookings, check-ins and check-outs, ensuring smooth and accurate procedures Coordinate with other departments, such as Housekeeping, Kitchen, Sales Office to guarantee guest ..... full job details .....