Reception Manager

We are seeking an experienced and personable Hotel Reception Manager to lead a busy and committed front desk team at a popular hotel, located on the outskirts of Ashford, Kent.

The successful applicant should already be experienced leading a hotel reception team, or possess experience gained from a customer facing hospitality environment.

Leading a team of 5, covering both daytime  and nighttime operations, your primary objective is to ensure that every guest has the very best of experiences throughout their stay.

Supported by a passionate, knowledgeable, and a stable senior management team who genuinely care for their staff’s wellbeing – this is the right place for someone to come in and have an immediate, positive impact.

As you would reasonably expect, this role covers a night / day shift pattern, covering a 37.5 hour week. Weekend, bank and public holiday work is also expected. Due to the location of the Hotel, your own transport is highly desirable.  

Key Responsibilities:

• Supervise, motivate and train reception staff, ensuring that guest expectations are exceeded from initial booking right through to check out
• Planning staff rotas, checking guest billings, and ensuring adequate reception cover at all times
• Handle guest enquiries, complaints and requests with efficiency and courtesy.
• Manage bookings, check-ins and check-outs, ensuring smooth and accurate procedures
• Coordinate with other departments, such as Housekeeping, Kitchen, Sales Office to guarantee guest satisfaction
• Keeping abreast of the local attractions, key events, and ‘What’s on’ in Kent and the surrounding areas

Requirements:

• Previous experience in hotel reception or front office management
• A proven ability to keep clam and focused whilst working under pressure
• Excellent communication and organisational skills
• Proficiency in hotel management software and MS Office
• Ability to lead a team and work under pressure
• A good general knowledge of the local area

Benefits:

• Competitive salary and bonus scheme
• Company pension scheme
• Opportunities for career advancement
• Staff discounts and perks
• Free on-site parking
• Live in accommodation is available (with en-suite room)

If you are passionate about hospitality and thrive in a fast-paced environment, apply today or contact Bright Side Recruitment for an informal chat.

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