Reception Manager

We re seeking an experienced and motivated Reception Manager who has to lead the front-of-house and reception team in Eastleigh. You ll play a key role in ensuring every visitor and patient receives a warm, professional, and efficient service. The ideal candidate will be highly organised, confident managing a team, and passionate about delivering excellent customer care and has exposure to a clinical environment or fast paced environment delivering a first-class service. Salary: Up to £35,000 per yearHours: Full-timeLocation: Eastleigh What you ll do Lead and support the reception and patient administration team, ensuring a smooth and professional experience for all patients and visitors. Manage reception rotas, performance, and training, fostering a positive and supportive team culture. Oversee reception desks across multiple areas, ensuring consistent service standards are met. Ensure all visitors are greeted promptly and courteously, maintaining a welcoming atmosphere at all times. Maintain accurate patient administration systems, including appointment bookings, referrals, and records. Handle incoming and outgoing communications, including calls, emails, and correspondence, efficiently and professionally. Monitor and manage waiting lists, ensuring accuracy and identifying opportunities to improve efficiency. Assist with basic financial and administrative tasks as required. Uphold security procedures, including issuing and monitoring visitor badges and maintaining visitor ..... full job details .....