Reception Manager

Are you someone who thrives on creating exceptional customer experiences, enjoys building relationships, and takes pride in delivering a first-class workplace environment? We''re looking for a confident and organised Reception Manager to become the face of a modern, vibrant workspace, ensuring members and visitors receive a welcoming and professional experience every day.

About the candidate
We''re looking for someone who has experience in customer service, hospitality, front-of-house or workspace environments and is confident communicating with a wide range of people. Experience within serviced offices would be a strong advantage, but is not essential.

You’ll be highly organised, able to manage multiple priorities in a fast-paced setting, and take a proactive, detail-oriented approach to your work. You’ll enjoy coordinating events and building relationships with local businesses and suppliers, while also being a strong team player who takes pride in maintaining high standards across the workplace. You’ll also be comfortable using office systems and supporting day-to-day building operations.

Salary: £27,000 – £30,000 DOE
Hours: Full-time
Location: Manchester

What you''ll do

• Deliver a welcoming and professional front-of-house experience for members and visitors.
• Support new member onboarding, including access management, office setup and general administration.
• Plan and coordinate engaging member events and build relationships with local partners.
• Act as the first point of contact for building enquiries, resolving issues or escalating where appropriate.
• Assist with office moves, workspace setups and meeting room arrangements.
• Respond to meeting room and event space enquiries, helping maximise occupancy and revenue opportunities.
• Carry out regular building checks to ensure high standards of cleanliness, presentation and maintenance.
• Work closely with the wider team to identify improvements that enhance the overall customer experience.
• Help create a welcoming, inclusive and community-focused environment for everyone using the building.

• Opportunity to work within a modern and collaborative workspace.
• Supportive and friendly team environment.
• Ongoing training and development opportunities.
• Regular social and community events.
• Career progression opportunities within a growing business.