Reception Customer Service

Customer Service Associate / Reception, £28KWorkng pattern: 5 days out of 7, 40 hours a weekBe the Face of an Exceptional Resident ExperienceAre you a people person who thrives in a fast-paced, customer-focused environment? Do you love building relationships, solving problems, and creating memorable experiences? If so, we''d love to hear from you.We''re looking for a Customer Service Associate to join this vibrant team. In this role, you''ll be at the heart of daily operations, ensuring residents enjoy an outstanding living experience from move-in to move-out.No two days are the same. One moment you''ll be welcoming residents and hosting community events, the next you''ll be supporting property operations, coordinating maintenance requests, conducting viewings, and helping drive occupancy through sales and marketing activities.What You''ll Be Doing Delivering exceptional front-of-house customer serviceBuilding strong relationships with residents, university partners, and local stakeholdersResponding to enquiries and resolving issues with professionalism and empathySupporting resident events and creating a welcoming community atmosphere Managing tenancy administration, maintenance requests, and resident communicationsConducting property viewings and converting enquiries into bookingsAssisting with move-ins, move-outs, and seasonal peak periodsSupporting rent collection activities and promoting tenancy renewalsMaintaining health and safety standards and ensuring compliance ..... full job details .....