Reactive Repairs Co-ordinator

Job Title Reactive Repairs Co-ordinatorSalary - £29,725 - £35,000 per annum DOE Hours Full time 8am-5pm Monday to Friday - Permanent positionLocation Grantham office based Key Responsibilities Receive, assess and process client work orders accurately and efficiently.Liaise with clients and residents to clarify repair requirements and arrange appointments.Enter and maintain job information using Impact and standard IT systems.Schedule and allocate work to engineers and subcontractors.Monitor repairs from initial order through to completion and job closure.Prioritise workloads to meet deadlines, performance targets and service standards.Escalate issues that cannot be resolved within your level of responsibility.Work closely with colleagues, contractors and other departments to ensure successful outcomes.Provide cover and support for other Repairs Administrators and Customer Response Centre colleagues.Handle telephone calls, written correspondence and general administrative duties professionally.Participate in the Emergency Out-of-Hours Duty Coordinator rota.Undertake other reasonable duties appropriate to the role. Essential Requirements GCSEs or equivalent, including English and Mathematics.Experience dealing with customers face-to-face and over the telephone.Experience using standard computer software and carrying out office administration.Strong communication and customer service skills.Good organisation, accuracy and decision-making skills.Ability to work calmly and ..... full job details .....