Reactive Maintenance Lead

Be the decision point. Protect service. Drive accountability.This role sits right at the centre of reactive maintenance - where judgement, insight, and smart systems design combine to protect service levels while driving long-term efficiency. As Reactive Maintenance Lead, you''ll own how reactive tickets are assessed, prioritised, allocated, and increasingly automated.You won''t just keep the system moving-you''ll make it better every day. By applying risk-based decision making, enforcing accountability on warranties and defects, and designing smarter workflows, you''ll help shift work from reactive to planned and reduce unnecessary spend.Why this role mattersReactive maintenance is where cost, customer impact, and operational risk collide. This role ensures the right work goes to the right place, at the right time-for the right reason. Your decisions will protect service today, while your insights will help shape a more resilient, efficient future. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.What you''ll be here to do:You''ll blend operational leadership with process and automation thinking, acting as the gatekeeper and optimiser of reactive demand. You''ll:Triage, Prioritisation and AllocationTriage all incoming reactive maintenance tickets, validating prioritisation based on risk, severity, and customer or service impact. blockersControl release of low-priority work-using risk judgement, resource availability, and financial limits ..... full job details .....