Reactive Maintenance Co-Ordinator

Role: Reactive Maintenance Co ordinator
Location: London Borough of Harrow, Forward Drive, Harrow, Middlesex, HA3 8NT
Payrate: £18.22 per hour PAYE | £23.71 per hour Umbrella
The London Borough of Harrow is seeking a proactive and organised Reactive Maintenance Co ordinator to join their busy Facilities Management team. This role is ideal for someone who thrives in a fast paced environment and enjoys coordinating repairs, managing contractors, and keeping essential services running smoothly.
About the Role:
As a Reactive Maintenance Co ordinator, you will be the central point of contact for all reactive maintenance issues across the council''s estate. You''ll log, prioritise, and allocate jobs, ensuring that repairs are completed efficiently and in line with service standards.
Key Responsibilities:
- Log and manage reactive maintenance requests through the FM helpdesk system
- Coordinate contractors and internal teams to ensure timely completion of works
- Monitor job progress and follow up on outstanding tasks
- Maintain accurate records within the CAFM system
- Communicate with staff and stakeholders to provide updates and manage expectations
- Escalate urgent or high risk issues where required
About You:
- We''re looking for someone who can demonstrate:
- Strong organisational and multitasking skills
- Experience in facilities coordination or maintenance administration
- Excellent communication and customer service abilities
- Confidence using FM systems or ticketing platforms
- A proactive, solution focused approach to problem solving
About Us:
For nearly 60 years, Pertemps Recruitment Partnership has excelled in providing both permanent and temporary staffing solutions. Recognized as one of The Sunday Times'' Best 100 Companies to Work For, we pride ourselves on delivering personalized recruitment services. As an accredited ''Investor in People,'' we focus on nurturing career progression and long-term relationships with our employees.
Harrow Council stands as one of London''s most diverse and culturally vibrant boroughs, ranking 12th largest in the city. Located just 10 miles from the heart of London, Harrow offers excellent transport connections via the Metropolitan Line, Watford DC Line, and national rail-providing easy access to the M1, M25, and A406.
Important Information: Please note that the personal information you provide may be shared with Cifas to prevent fraud and other unlawful conduct. If misconduct is identified, this may result in the denial of services or employment. Your personal details will also be used to verify your identity. For more information about how your data is handled and your rights, please visit www.cifas.org.uk/fpn.