Quality Officer

Quality Officer Location: Remote (occasional office travel to Canary Wharf office)Salary: £42,935We''re looking for a detail-driven Quality Officer to join a high-performing team focused on improving service delivery and outcomes. You''ll assess casework, analyse data, and provide insight that drives continuous improvement and excellence.Key Responsibilities:Quality assure casework and decisions against agreed standardsIdentify trends, insights, and areas for improvementProduce clear recommendations to enhance performanceSupport continuous improvement initiatives across the organisationEnsure compliance with policies, processes, and frameworks What We''re Looking For:Experience in Quality Assurance within complaints or customer serviceStrong analytical skills and ability to assess complex dataExcellent attention to detail and decision-making abilityConfident communicator able to present insights clearlyAbility to manage workload and meet targetsExperience in housing or regulated environments is a ..... full job details .....