https://jobs.co.uk/job/quality-manager-right-now-group--0eccdf7d-7ed9-4199-bd00-477a89abd674 RSS feed for Quality Manager at Right Now Group. en-gb Sat, 30 May 2026 20:28:15 GMT https://jobs.co.uk/job/quality-manager-right-now-group--0eccdf7d-7ed9-4199-bd00-477a89abd674 https://jobs.co.uk/job/quality-manager-right-now-group--0eccdf7d-7ed9-4199-bd00-477a89abd674 Sat, 30 May 2026 11:52:48 GMT Location: Hounslow | Salary: 40000.00-40000.00 Annual | Type: Permanent | Our client, a leading e-commerce logistics business based in the London Heathrow area, is looking for a permanent Quality Manager to join their expanding Quality and Network Operations team.This is a high-impact leadership role where you will take ownership of service performance across the end-to-end parcel journey, driving continuous improvement, visibility, and operational excellence across the business. Alongside day-to-day quality management, you will lead and develop a team of up to 7 Quality professionals, acting as a key escalation point and performance driver.This is a remote role.Hours: Monday - Friday, 09:00 - 17:30 (with occasional weekend on-call requirement)Duties and Responsibilities of the Quality Manager:Analyse end-to-end performance across the full parcel journey, identifying trends, risks, and areas for improvement at each stage. Own and manage business-wide performance communications, ensuring service impacts are clearly understood, regularly updated, and resolved in a timely manner.Develop and implement innovative quality management approaches to improve service visibility, efficiency, and overall performance.Lead effective cross-departmental collaboration to ... Permanent