Quality Manager

Our client, a leading consultancy in the rail sector, is currently seeking a Quality Manager to join their team in London on a fixed term contract.Key Responsibilities:Starting from the existing Quality Management System (QMS), the Quality Manager is responsible for developing and updating comprehensive documentation (Manual, processes, procedures and controls) in accordance with contractual requirements, ISO 9001 and other applicable standards (ITIL, ISO/IEC 20000, ISO 27001, ISO 31000, etc).Develop and implement a Project Quality Plan and the Quality Audit Schedule to assure QMS implementation. Analyse non-conformances and complaints for trends and root causes, reporting to senior management to enable the delivery of preventative solutions.Lead, mentor and develop a multidisciplinary Quality Team to ensure regular inspections, audits, controls, and reviews are executed, addressing non-compliance issues promptly.Coordinate with project managers, technical leads, operations managers, and client representatives.Identify quality risks and implement mitigation strategies to minimise impact on service delivery and contractual obligations.Provide training and guidance to project teams on quality management best practices, fostering a culture of continuous improvement and high standards.Develop a Supplier Quality Plan, reviewing supplier performance data to identify trends, risks, and improvement opportunities.Lead lessons learned analysis to ensure outcomes are documented, ..... full job details .....