The Company A leading manufacturer looking for an experienced Quality Manager to join the team. The Role This is a hands-on role that involves ensuring the quality of parts produced meets all customer expectations. The position requires prompt and effective action when non-conformances are identified. Additionally, it involves maintaining up-to-date knowledge of quality system requirements and ensuring documented practices align with quality management system standards. Duties - Lead the Quality Department and team. - Implement and manage team KPIs. - Develop, maintain, and oversee the quality management system. - Analyse root causes of internal and external quality concerns. - Effectively communicate and reinforce the organisation s commitment to quality improvement. - Determine when process stability and capability studies should be conducted on existing processes. Review and analyse results, recommend process changes, and verify their effectiveness. - Participate in the development of Failure Mode and Effects Analysis (FMEA). - Facilitate and promote the use of appropriate problem-solving techniques for effective root cause analysis and corrective action. - Coordinate with Sales, Purchasing, Engineering, Production, and Packing teams to resolve customer complaints and concerns. - Lead PPM (Parts Per Million) improvement plans for key customers. - Apply statistical techniques where appropriate. - Conduct Measurement System Analysis using suitable tools The Candidate ..... full job details .....