Quality Manager

POSITION: QUALITY MANAGERLOCATION: MERSEYSIDE CITY REGIONHOURS: 40 HOURS PER WEEKSALARY: £35,500 - £41,500

OverviewWe are seeking a highly motivated and experienced Quality Manager to lead on the development, implementation, and monitoring of quality assurance and improvement initiatives across our care services. The postholder will be responsible for ensuring compliance with Care Quality Commission (CQC) standards and other statutory regulations, while promoting a culture of continuous improvement and person-centred care.

About UsLocal Solutions is a pioneering social enterprise dedicated to empowering individuals and communities across Merseyside and North Wales. For over 50 years, we have been delivering high-quality care and support services, making a tangible difference in people\''s lives. Guided by our core values COMPASSIONATE, PIONEERING, RELIABLE, AND KNOWLEDGEABLE we are committed to providing innovative and sustainable social care solutions.

Key Responsibilities

Quality Assurance and Compliance: Lead the design and implementation of the organisations quality assurance framework

Conduct internal audits and inspections across services to monitor compliance with CQC and other regulatory standards across all branches

Analyse audit findings and quality metrics to identify trends, risks, and areas for improvement

Policy and Process Development: Review and update policies and procedures in line with legislative changes and best practice

Support managers and staff to embed quality standards in their daily practice

Oversee the implementation of action plans following inspections or internal reviews

Training, Support and Engagement: Provide guidance and training to staff teams on quality, compliance, safeguarding, and best practices

Facilitate service user and family feedback mechanisms, ensuring their voices shape service development

Promote a learning culture that values openness, transparency, and accountability

Performance Management: Develop and monitor key performance indicators (KPIs) for service quality

Produce high-quality reports for senior leadership, the board, and regulatory bodies

Lead on investigations or service reviews following incidents, complaints, or safeguarding concerns

Person SpecificationESSENTIAL

Minimum 2 years experience in managing a team within health or social care. In-depth knowledge of CQC regulations, national care standards, and safeguarding frameworks

Experience conducting audits, analysing data, and delivering quality improvement initiatives

Excellent interpersonal and communication skills

Strong organisational and project management abilities

DESIRABLE

Professional qualification in health or social care (e.g., NVQ Level 5, RGN, Social Work)

Experience in multi-site care environments (e.g., domiciliary, residential, supported living)

Knowledge of electronic quality management or compliance systems

Previous experience as a Registered ..... full job details .....