Quality Manager - Employment Services

Peripatetic - ideal candidate will be based in the Midlands, Scotland or London and the South East Are you looking for a role with a purpose? Do you aspire to empower individuals to achieve their full potential? Do you have a keen eye for detail? One of the UK''s most inspiring and best-known faith-based organisations, The Salvation Army, is looking for a Quality Performance Manager to join our Employment Services team. You will be joining an established, friendly team, responsible for improving the quality of our service delivery across a nationwide network of Employability Practitioners. Working closely with Operations Managers and frontline staff, you will promote a culture of continuous improvement and confidently provide constructive feedback at all levels. Supporting a variety of service delivery projects, you will be responsible for conducting quality and compliance assessments, auditing financial claims, delivering feedback and guidance, and playing an instrumental role in staff training, coaching, and mentoring. You will assume responsibility for a designated region or area of work and also contribute to broader departmental projects including completion of quality audits, delivery/assessment of an accredited qualification, development of new resources, and reviewing policies and procedures. The successful candidate will be able to demonstrate: Experience with firm, but sensitive, tackling of poor compliance Ability to investigate, document, and maintain records ..... full job details .....