Quality Manager

Overview

Balmoral, a division of Balmoral Group, provides surface and subsurface buoyancy, insulation and elastomer products and services to the global energy, defence, subsea communications and oceanographic industries.Job title:

Quality ManagerBusiness Unit:

Balmoral ComtecReports to (Title):

Compliance ManagerDepartment:

Quality, Health, Safety, and Environment Department2. LOCATION

The base location is Balmoral Park, Aberdeen. There may be a requirement from time to time to work at other locations, including Customers’, Suppliers, or other Balmoral worksites.3. BRIEF DESCRIPTION OF THE JOB''S FUNCTION

The job entails providing support to the business for all Quality Assurance activities including the effective maintenance of Balmoral Comtec Integrated Management System (IMS), working closely with Production, Projects, Clients, Contractors and/or Third Parties and Suppliers where appropriate. The job holder shall ensure that significant issues are appropriately investigated, ensuring lessons are identified and verified as part of internal audit arrangements and incorporated as best practice. The job holder must be able to actively and effectively communicate and collaborate at all levels across the business including clients and supply chain and demonstrate an enthusiastic approach to resolving problems. It is also expected that the person appointed is pro-active and contributes to our aim of continuous improvement by advising on the operation of our QHSE systems and processes, reporting any issues to line management as appropriate.4. MAIN DUTIES AND RESPONSIBILITIES

Promote the Balmoral Group core values.Contribute to the development and implementation of QHSE objectives aligned to Balmoral Comtec HSEQ Policy and strategic direction.Establish and maintain open lines of communication to ensure objectives are met and develop good working relationships.Use and comply with the Balmoral systems, processes, and tools; challenge and improve our management systems, processes, and tools.Actively promote and encourage continual improvement; seek best practice and identify improvements from within and externally.Identify, develop, and execute programmes aimed at promoting QHSE performance within the business; focus on differentiators that will produce positive results.Encourage collaboration and sharing across the organisation; communicate information, seek feedback and act accordingly.Specific Duties and ResponsibilitiesLead the continuous improvement of the quality management systems and supporting applications to meet the requirements of applicable management system standards e.g., ISO 9001, API Q1.Attend Client/Project meetings, as required to support project requirements.Evaluate and review client quality requirements during pre-qualification/tendering activities, ensuring they are responded to in a timely manner, highlighting any exceptions and/or clarifications as appropriate.Support the identification of business risks and opportunities ensuring alignment to QHSE Policy and strategic direction and development and implementation of appropriate QHSE objectives.Review Project Quality Plans and/or templates and provide feedback to the Projects department as appropriate.Identify, develop, and implement programmes aimed at promoting improved quality performance.Provide Quality Management guidance, support and training to internal and external stakeholders as applicable.Ensure changes to quality management systems and supporting applications are communicated to relevant stakeholders.Provide information, instruction and training in the quality management systems and supporting applications.Lead the evaluation and review of process risk and identify appropriate controls to reduce the likelihood of potential process failure occurring that may adversely affect the business (e.g., FMEA).Lead the investigation of Customer Complaints, ensuring corrective action is identified, agreed and implemented in a timely manner to prevent recurrence.Ensure all NCRs are investigated in a timely manner, ensuring root cause and corrective action is identified, agreed and implemented in a timely manner to prevent recurrence.Support the Quality Inspection activities as required, including assisting client inspection activities.Ensure Quality Inspection activities are conducted and reported in a timely manner for all internal and external stakeholders.Ensure monitoring and measurement devices are calibrated and maintained and documentation is retained.Ensure damaged/faulty monitoring and measurement devices are segregated from unintended use and the repair and recalibration or destruction is approved.Lead internal audit programmes, identifying audits based on applicable business risks and opportunities.Provide information, instruction and training to support the execution of audit programmes including internal or third-party audits.Conduct and report internal audits to verify compliance with quality management system and/or client (project) requirements.Identify and share audit outcomes, ensuring audit findings are agreed and communicated in a timely manner.Verify the effectiveness of actions to prevent recurrence prior to closure, ensuring documented information is retained.Lead third-party audits including Client/Project audits, certification audits.Lead the analysis and review of quality management system performance (trends) and identify recommendations for improvement.Lead the communication and reporting of quality management performance internally and externally, including client and project reporting requirements.Participate in Project Lessons Learned reviews ensuring lessons are identified, shared, communicated, and learned.5. WORKING RELATIONSHIPS

Personnel Reporting to JobholderCertification EngineerSenior Quality Advisor/ Quality AdvisorQuality CoordinatorKey Internal RelationshipsDirectors, Managers, SupervisorsEngineering/ RandD departmentHSE departmentProduction departmentProjects departmentQC departmentStoresSupply ChainSupply ChainTechnical departmentSubsea Test Centre departmentKey External RelationshipsCustomers e.g. auditors, Quality professionalsThird Party Auditors6. THE JOBHOLDER QUALIFICATIONS, EXPERIENCE, SKILLS and TRAINING

Note:

Criteria listed as “Required” will be strictly applied in the recruitment process – candidates who do not meet these criteria will be rejected.QualificationsRequired:Lead Auditor/AssessorProfessional quality management qualification e.g., CQI Diploma, MSc in Quality Management or equivalentProfessional membership e.g., IOSH or CQI, or equivalentDesirable:Professional Occupational health and safety qualification e.g., NEBOSH General CertificateSuitable sciences, engineering, or business qualification e.g., degree or HNCExperienceRequired:Minimum of 5 years’ experience in a similar roleRelevant previous experience within a manufacturing environmentRelevant previous experience coaching, mentoring and developing peopleKnowledge of ISO 9001 management system requirements, and associated terminologyExperience in developing and maintaining business management systemsLeading and conducting root cause investigations and application of root cause analysis methodsRelevant previous experience developing and implementing qualitative and quantitative risk assessment techniques e.g., Failure Mode Effect Analysis (FMEA)Internal auditor, involved in preparing and implementing risk-based audit programmesExperience of external audit activities, e.g., client audits, third party certification auditsUnderstanding of national calibration requirements e.g., UKAS certification requirementsKnowledge of relevant industry technical codes and standards, e.g., BS EN 10204Knowledge of mechanical/metallurgical testing principles, e.g., radiography, NDT/NDEDesirable:Practical application of applicable UK HSE legislative/regulatory requirementsUnderstanding associated international management systems models, standards e.g. ISO 10006, ISO 14001, ISO 29001, API Q1, API Q2 and EFQM/Business Excellence ModelSkillsRequired:Ability to read and understand manufacturing/geometrical drawingsProficient in the use of Microsoft OfficeIT skilled with data input / handling experience and working with databasesClear and effective communication skills, both written and oralAbility to multi-task and adapt to changing working conditionsWorks well independently and as part of a teamOrganised and analytical with an enthusiastic approach to problem solvingSelf-motivated, able to work under pressure and prioritise workloadsGood organisational, literacy and numeracy skillsCapable of setting clear expectations and delegation skillsLead and manage root cause analysis investigationsEffective presentation skills, capable of presenting at Senior Management levelsAttention to detail, manage and record deliverables with a high level of accuracyEnthusiasm for self-development and developing, coaching, and mentoring othersDemonstrate Continued Professional Development e.g., CQI or equivalentAble to build and continually cultivate relationshipsDesirable:Product knowledgeKnowledge of HSE legislative and regulatory requirementsRequired:IRCA Lead Assessor (trained to a relevant quality management system standard)Investigation and/or root cause analysis training e.g., Top-Set, Black-Box, Tap-RootDesirable:API Q1/Q2 Lead AssessorThis Role Profile outlines the main areas of responsibility; however, the role holder may be required to perform any other necessary duties within their experience and capabilities from time to time.Working with Balmoral you get the opportunity to work in a fast-paced environment that is varied and challenging - with potential for career progression.Please note that Balmoral is unable to support employment visa sponsorship at this ..... full job details .....