Quality Manager

Job Title:                      Quality Manager

Reporting to:                General Manager

The Role
The  Quality  Manager will  oversee  the  entire  Quality  Management System,  ensuring  products  meet  customer specifications, regulatory standards (e.g., ISO 9001:2015), and internal procedures.
The Quality Manager will monitor and advise on the performance of the Quality Management System and, by producing appropriate data, will report on its performance to ensure the System is functioning properly.  
Setting standards.
Communicate any quality changes or system improvements (and their implementation needs), along with providing any training, tools and techniques that enable others to achieve minimum quality standards.

The main tasks of the role are outlined below:

Develop, implement and maintain a robust quality management system (QMS) to ensure compliance with ISO 9001

Apply    productive    quality    processing    and,    by    utilising    technical    quality    knowledge    and engineering/manufacturing processing skills, strive for reductions in non-compliance

Apply responsibility relating to internal/external communications, standard operating procedures and overall company performance

Create a bank of standard operating procedures and work instructions

Develop, implement and maintain a non-conformance reporting (NCR) system for the business, conducting root cause analysis and implementing lasting solutions

Take responsibility for any non-compliance resolution, implementing timely corrective or preventative actions and ultimately lowering costs

Investigate customer complaints

Support and participate in factory acceptance testing (FAT) of new machinery

Improve the organisation’s quality assurance systems and increase manufacturing reliability through improved inspection processing

Responsible for interactions with suppliers, sub-contractors and internal departments on any quality matter

Responsible for the qualifying and approval of new and existing suppliers through the use of supplier audits

Take full responsibility for incoming, in-process and final inspection of raw materials, bought-in items and machined/fabricated components

Go beyond generic checking procedures and identify feasible, suitable and acceptable techniques that result in reducing “on the job” variation and, over time, develop a comprehensive set of quality practices including aspects of, but not limited to “Total Quality Management”

Communicate changes and share quality knowledge effectively through appropriate use of written reports, verbal instruction, personal and group discussion and presentation with appropriate departments or personnel

Discuss, agree and validate any quality proposals with the General Manager prior to any implementation or change

Provide leadership when educating the Company on quality practice by proactively managing out employee misperceptions on quality

Responsible, as defined in the quality assurance program, for activities such as audits, and the preparation of documents and records, ensuring the system is effectively implemented

Liaise with other Company employees throughout the organisation to ensure that the quality system is functioning properly

Responsible for the development and administration of in-house quality training

Responsible for ensuring quality objectives are achieved

Drive continuous quality improvement through methodologies such as lean manufacturing or six sigma.

The role also includes other general duties to maintain the efficient working of the department. The above list of tasks is not exhaustive and the Quality Manager may be required to undertake duties as may be reasonably expected.  All employees are required to be flexible and cooperative in order to assist in meeting business needs.

Scope

The Quality Manager defines, implements, and maintains the Company’s quality management system (QMS) to ensure products/services meet customer, safety, and regulatory standards, managing the entire quality lifecycle from supplier raw  materials  to  final  inspection, while  driving  continuous  improvement, cost  reduction,  and  compliance with national/international standards.

Accountability and Performance Measures

Maintaining and improving the QMS to ensure it is effective and compliant with standards.

Ensuring adherence to regulatory and industry-specific requirements (e.g., ISO).

Reducing waste, enhancing efficiency, and minimising non-conformities.

Managing the customer feedback loop, analysing complaints, and implementing improvements.

Working with the purchasing department to define and monitor quality standards from external suppliers.Training employees in quality procedures and fostering a quality-focused culture.

Skills and Abilities

Proven ability to manage, maintain and continually improve a quality assurance system

Ability to acquire, analyse and present data to develop ideal inspection methods and to present and implement these ideals through agreement

Proven ability in managing and developing a team

Excellent problem solving skills

Excellent communicator, both verbally and written

Excellent listener

Experience/Knowledge

Knowledge of ISO9001:2015

Knowledge and understanding of productive quality processing

A firm understanding of regulatory compliance for machinery including CE Marking and the EU Machinery Directive

Experience in engineering and batch manufacturing

Demonstrable working experience on quality systems employed in the manufacturing of components used within the food industry would be advantageous

Knowledge of Internal Audits to ISO9001:2015

Qualifications

Time Served Engineer

Minimum BTEC Certificate and Diploma in Operational Engineering or Quality but ideally educated to degree level

A trained Internal Auditor to ISO9001:2015

Ideally a fully trained Lead Auditor of the ISO9001:2015 Standard

The Person

•   An excellent problem solver (processing a wide range of techniques and quality practices) who uses data appropriately and accurately to justify quality decisions made

•   An excellent communicator both verbally and in writing demonstrating confidence when making presentations to groups as well as individuals

•   An advocate for quality with high priority consideration for risk management and health and safety

Health and Safety

The person will familiarise themselves with the Company Health and Safety Policy and their responsibilities under the relevant current health and safety legislation. (Health & Safety at Work Act 1974 & The Management of Health & Safety Regulations 1999).

Hours of Work:

Monday to Thursday
8.00am to 5.15pm with a 30min unpaid break for lunch
Friday
8.00am to 1.00pm

Benefits / Salary
•   A competitive basic salary

•   Contributory pension scheme