Quality Management System (QMS) Specialist

Key Responsibilities

• Lead the development, implementation and continual improvement of the Quality Management System (QMS).
• Ensure compliance with applicable quality standards, regulatory requirements and customer expectations.
• Maintain and control QMS documentation, policies, procedures and work instructions.
• Plan, conduct and support internal and external quality audits.
• Monitor audit findings and drive timely corrective actions.
• Manage the Corrective and Preventive Action (CAPA) process from investigation through to closure.
• Analyse quality data to identify trends and opportunities for continuous improvement.
• Conduct root cause analysis and implement effective corrective and preventive actions.
• Establish and monitor Quality KPIs, reporting performance to key stakeholders.
• Implement risk management processes to identify and mitigate quality risks.
• Manage controlled changes to the Quality Management System.
• Support supplier quality management and monitor supplier performance.
• Collaborate with cross-functional teams to improve business processes and quality performance.
• Develop and deliver Quality Management System training across the organisation.
• Act as the quality representative during customer, regulatory and certification audits.
• Ensure accurate document control and quality record management.
• Promote quality best practice and a culture of continuous improvement.
• Support customer feedback analysis to drive service and product improvements.
• Maintain awareness of evolving industry standards and regulatory requirements.
• Provide technical guidance on quality processes and compliance activities.

Skills & Experience

• Degree in Engineering, Quality Management, Business Administration or a related discipline.
• Experience working within a Quality Management Systems environment.
• Strong knowledge of internal auditing, CAPA and continuous improvement methodologies.
• Experience of risk management, quality documentation and regulatory compliance.
• Excellent analytical, communication and stakeholder management skills.
• Knowledge of quality standards within a regulated manufacturing or engineering environment.