Quality Lead

Quality LeadSalary up to (phone number removed) + benefitsFully remoteOur client is a Regulatory body looking for Quality Lead to join a newly formed Quality Assurance team. The Quality Lead postholder will provide Quality Assurance, ensure an appropriate framework is in place to maintain the quality of the clients decision-making and wider casework, and contribute to policy reviews, regular assurance exercises and training for new and existing caseworkers relating to Quality. Experience required:Demonstrable experience of leading and delivering Quality Assurance using QA methodologies, ideally in a complaints/ casework environmentExperience of dispute resolution and complaint handlingExperience of delivering against set targets and ..... full job details .....