https://jobs.co.uk/job/quality-customer-care-manager-jct600--ce7b61bf-9db8-4644-b259-9a80bef3a650 RSS feed for Quality Customer Care Manager at JCT600. en-gb Wed, 13 May 2026 19:08:07 GMT https://jobs.co.uk/job/quality-customer-care-manager-jct600--ce7b61bf-9db8-4644-b259-9a80bef3a650 https://jobs.co.uk/job/quality-customer-care-manager-jct600--ce7b61bf-9db8-4644-b259-9a80bef3a650 Tue, 12 May 2026 23:00:00 GMT Location: Bradford | Salary: Negotiable | Type: Permanent | Quality Customer Care Manager – BMW Bradford As a Quality Customer Care Manager, you'll be the go-to person for customer care, supporting customers across both sales and aftersales, and making things right when challenges arise. This is a role with plenty of autonomy, so we’re looking for someone who’s confident making decisions, comfortable handling sensitive situations, and passionate about delivering excellent service. Your day-to-day will include: Supporting customers with queries, concerns, and complaints in a professional and empathetic way. Taking ownership of customer issues from start to finish, and keeping customers updated throughout. Spotting trends in customer feedback and sharing ideas on how we can improve. Working with teams across the group to deliver consistent and high-quality customer experience.  Monitoring customer communications to ensure a high standard of service. Supporting continuous improvement across customer and colleague journeys. Helping promote a positive, customer-first culture across the business.  What we’re looking for in a Quality Customer Care Manager We’re looking for someone who is passionate about customer experience ... Permanent