Quality Controller

Overview

As a Quality Controller, you''ll be responsible for overseeing garment alterations and ensuring every piece meets Harrods'' world-class standards before it reaches the shop floor. You''ll assess alterations, allocate garments to the appropriate tailor (in-house or external), and maintain relationships with external tailoring partners. You’ll manage the completion rail and support the training of sales teams on tailoring processes. When required, you may carry out fittings, basic and express alterations, or quality control checks across a wide variety of fabrics and garment types.Responsibilities

Assess garments and allocate alterations to the correct tailor (in-house or external).Perform detailed quality control checks to ensure garments meet Harrods standards.Organise and track external alterations, manage paperwork, and build supplier relationships.Coordinate the drop-off/completion rail for garments returning to the sales floor.Provide technical advice and solutions to tailoring challenges.Support the training of sales colleagues on tailoring processes and garment care.When required, carry out fittings and alterations across a variety of fabrics, including leather, fur, bias cut and technical fabrics.Communicate effectively and think on your feet to resolve challenges quickly and professionally.Qualifications and qualities

Experienced tailoring professional with strong technical knowledge of garment construction, alterations and fittings.Calm under pressure, highly detail-focused, with strong organisational skills and the ability to collaborate across teams.Advanced knowledge of tailoring and garment construction across both Menswear and Womenswear.Confident assessing alterations and performing quality control checks with precision.Excellent communication skills, with the ability to train, advise and support colleagues.Flexible, organised, and committed to delivering consistently high standards of workmanship.Take pride in craft and thrive in a fast-paced luxury environment.About Harrods

Our Harrods Tailoring team are now looking for a Quality Controller to join their highly skilled, values-led team. This is a fantastic opportunity to work at the heart of luxury retail, ensuring our customers receive garments finished to the highest possible standard.Company philosophy

Harrods is one of the world''s leading luxury department stores and we are a destination for top designers and sought-after brands. Our mission is to make visiting our Knightsbridge store one of the world''s most inspiring shopping experiences.What we offer

Our Promise to You: Help us make the impossible possible for our customers and we''ll do something remarkable for you. We offer a friendly environment, abundant opportunities and support to build an exceptional career across the varied specialisms of our business.Culture and growth

Uniquely You: We value potential and individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate diversity and invite applications from all cultures and backgrounds.If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn or follow us on Instagram ..... full job details .....