Quality Assurance Team Lead

6 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Eight Financial Advice provided pay range

This range is provided by Eight Financial Advice. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range

Direct message the job poster from Eight Financial AdviceQuality Assurance Team LeaderEight Wealth Management – WhiteleyDo you have a sharp eye for detail, a passion for compliance, and the leadership skills to guide a high-performing team? At Eight Wealth Management, we’re looking for a Quality Assurance Team Leader to make sure our advisers always deliver the best, most compliant, and client-focused service possible.What You’ll Do

Customer Focus ,

Leadership ,

Engagement of People ,

Process Approach ,

Improvement ,

Evidence-based Decision Making , and

Relationship Management .Lead, coach, and motivate the Quality Assurance team to deliver exceptional performance.Manage case reviews, suitability assessments, and compliance checks for adviser activity.Validate adviser licences, charging codes, and regulatory records.Oversee workflows in Salesforce and Monday.com to ensure accuracy and efficiency.Act as subject matter expert for complex queries on high-risk products, pensions, investments, and protection.Identify trends or risks and work with stakeholders to implement solutions.Keep QA processes up to date with FCA, SJP, and internal standards.Provide MI and insights to senior stakeholders to support adviser training and continuous improvement.What We’re Looking For

Strong leadership and people management skills in a regulated environment.Skilled in SalesforceExceptional attention to detail, risk awareness, and organisational skills.Why Join Us?

Hybrid working

– 3 days in the office, 2 days wherever you work bestPerformance bonus + company-wide bonus28 days’ holiday + bank holidays + your birthday offPrivate medical insurance and life assurance (4x salary)Free mortgage and pension advice from our in-house experts8 paid volunteering hours annually via The Eight FoundationRegular socials and epic company eventsSeniority level

Mid-Senior levelEmployment type

Full-timeJob function

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