https://jobs.co.uk/job/quality-assurance-specialist-capital-one-uk--53b5fa67-dfd3-4f64-937a-afbd394e4103 RSS feed for Quality Assurance Specialist at Capital One UK. en-gb Mon, 15 Jun 2026 16:34:15 GMT https://jobs.co.uk/job/quality-assurance-specialist-capital-one-uk--53b5fa67-dfd3-4f64-937a-afbd394e4103 https://jobs.co.uk/job/quality-assurance-specialist-capital-one-uk--53b5fa67-dfd3-4f64-937a-afbd394e4103 Mon, 15 Jun 2026 11:50:45 GMT Location: Leicester | Salary: 10000-500000 Annual | Type: Permanent | Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireQA Insights Specialist - Principal CoordinatorAbout this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes. What you''ll doMonitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, mid to high risk workstreams, requiring good judgement skills. Providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Error trends and root causes System failures Validation : Conduct reperformance of QA monitoring across multiple Operational lines, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership, and supp... Permanent