https://jobs.co.uk/job/quality-assurance-process-manager-associate-capital-one-uk--74d08fcd-798a-49c4-95aa-c61a75891ada RSS feed for Quality Assurance Process Manager (Associate) at Capital One UK. en-gb Mon, 27 Apr 2026 15:34:55 GMT https://jobs.co.uk/job/quality-assurance-process-manager-associate-capital-one-uk--74d08fcd-798a-49c4-95aa-c61a75891ada https://jobs.co.uk/job/quality-assurance-process-manager-associate-capital-one-uk--74d08fcd-798a-49c4-95aa-c61a75891ada Mon, 27 Apr 2026 11:56:38 GMT Location: Mayfield | Salary: 10000-500000 Annual | Type: Permanent | Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireQuality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA''s to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you''ll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Err... Permanent