Quality Assurance Officer

OverviewAt Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia.

Start date -

13th of October 2025

Location -

Connect 38, Ashford

Salary -

£27,500

If you are passionate about making a difference, you thrive in a fast paced and entrepreneurial environment and you want to be a part of a high performing team, we would love to hear from you!

What you will be doing

Conduct the required amount of call evaluations as per the Quality Assurance Managers instructions

Ensure all complaints and breach issues are communicated to management when detected

Always deliver high quality service

Meet any required targets and contribute to business and team targets

Ensure that all compliance rules as per the NFS QA Framework are always adhered to

Adhere to all company policies as per the employee handbook

Maintain a sound understanding of associated systems, processes, and procedures

Promote effective communication within your team, sales agents, and managers

Initiate initiatives around improving areas of weakness across the floor in relation to phone performance

Help to ensure consistency in communicating feedback to the sales agent

Who we are looking for

Previous QA experience (an advantage)

Excellent communication skills (both written and verbal)

Previous call center experience (Sales or Customer Service)

Experience within the financial services industry

Knowledge and understanding of FCA guidelines

Customer focused

Keen eye (and ear) for detail

What’s in it for you

No Weekends!

40 hours per week Monday to Friday, 9am - 6pm

Option of hybrid working

(dependent on results and length of service)

We work hard but we know how to have fun too; we have regular theme days for all to enjoy.

Fancy a morning brew? We have that covered! Tea, coffee, and milk provided!

Life Assurance from day 1 so you are protected too

Employee Assistance Programme to help and support with life stuff!

We have plenty of local discounts for coffee outlets, restaurants, cinemas and gyms

Free fruit, Flu Vaccinations, Cycle to work scheme, Eye Test/Glasses Vouchers, looking after your wellbeing!

Exceptional training – giving you all the tools to succeed throughout your NFS career!

Pension and 23 days holiday

Accessibility For Job ApplicantsWe strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact our Human Resources department. Our team will work with you to provide suitable accommodations to ensure your participation.

Equal Opportunity EmployerNeilson Financial Services is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and abilities. Our commitment to diversity and inclusion is fundamental to our company ..... full job details .....