Quality Assurance Officer

MMP Consultancy is seeking an experienced Quality Assurance Officer on behalf of a contractor delivering social housing maintenance services. This is a permanent position based in Stratford, offering a salary of 40,000 - 45,000 per annum, depending on experience.Working closely with planners, supervisors, operatives, subcontractors and client teams, you''ll support the delivery of high-quality, compliant and commercially robust reactive maintenance services. You''ll play a key role in quality assurance, commercial validation, compliance monitoring and performance management, ensuring repairs are completed accurately, efficiently and in line with contractual requirements.Responsibilities:Carry out desktop quality assurance checks across reactive maintenance work orders.Review completed repairs to ensure quality standards and contractual requirements have been met.Validate Schedule of Rates (SOR/NHF) claims, variations and commercial submissions.Monitor compliance with health and safety requirements, including asbestos-related processes.Support the auditing of repairs, identifying areas for improvement and corrective action.Produce performance reports and analyse operational data to support service improvements.Work closely with operational teams to improve accuracy, efficiency and customer outcomes.Ensure job records, documentation and system information are maintained accurately.Support contract compliance and ensure services are delivered in line with client ..... full job details .....