https://jobs.co.uk/job/quality-assurance-officer-made-employment-ltd--e2ca65a7-728d-4908-af17-036ae2acb647 RSS feed for Quality Assurance Officer at Made Employment Ltd. en-gb Tue, 28 Apr 2026 07:31:31 GMT https://jobs.co.uk/job/quality-assurance-officer-made-employment-ltd--e2ca65a7-728d-4908-af17-036ae2acb647 https://jobs.co.uk/job/quality-assurance-officer-made-employment-ltd--e2ca65a7-728d-4908-af17-036ae2acb647 Mon, 30 Mar 2026 23:00:00 GMT Location: Romford | Salary: £26463/annum | Type: Permanent | Do you have a background working within compliance or quality assurance? Do you enjoy ensuring that audits are pristine? If so, then this is the job for you? Our client, a leading debt resolution business, are looking for a quality assurance officer to join their team! Benefits On-going-support-and-training 3%-pension 33-days-annual-leave-(including-bank-holidays) Christmas-Shutdown Life-Insurance Career-progression This head office environment is fun, friendly and very supportive! Within this role you will be ensuring that both their internal and field teams are consistently meeting contractual standards. Reporting to the Compliance Manager, this role plays a critical part in maintaining service excellence and regulatory compliance across all contact operations. Responsibilities Achieve individual and team KPIs, actively engage in monthly 1-2-1 meetings, and seek continuous development opportunities. Complete weekly/monthly reviews of Field Visits and Telephony Call recordings in line with client and internal targets. Provide feedback and identify training needs for Customer Contact, Call Centre, Field Agents, and Area Managers based on call li... Permanent