Quality Assurance Officer

OverviewJob Title: Quality Assurance OfficerLocation: Manchester City CentreSalary: £25,000 per annumHours: Full-time, 38.5 hours per week (flexible hours can be discussed)

About UsRed Star Financial Services is a fast-growing financial services business, based in the heart of Manchester. We specialise in providing expert advice and solutions to our clients, with a strong focus on customer service, compliance, and long-term relationships. As we continue to expand, we are looking for a dedicated Quality Assurance Officer to join our team.

The RoleThe Quality Assurance Officer will play a key role in ensuring the quality and compliance of our work across the business. You will be responsible for reviewing case files, monitoring processes, and providing feedback to ensure we maintain the highest standards in line with FCA requirements.

Responsibilities

Conduct quality assurance checks on case files and processes.

Monitor adherence to FCA regulations and internal compliance policies.

Provide constructive feedback to advisers and support staff.

Support ongoing training and development initiatives within the business.

Work with management to identify areas for improvement.

About YouWe are looking for someone who is:

Experienced: Minimum 12 months’ experience working in a Quality Assurance role within financial services or another FCA-regulated business.

Knowledgeable: Experience within the life insurance environment is desirable, but not essential.

Detail-focused: Strong attention to detail with excellent organisational skills.

Tech-savvy: Confident with IT systems and Microsoft Office.

Team-oriented: Able to work well as part of a team, with good communication skills.

Deadline-driven: Comfortable working to targets and timescales.

What We Offer

Competitive salary of £25,000 per annum.

Full-time role with flexibility on working hours (38.5 hours per week).

A supportive, collaborative team environment.

Excellent opportunities to develop your career as part of a rapidly growing business.

Modern office in Manchester City Centre with great transport links.

How to ApplyIf you are looking to take the next step in your QA career and want to be part of an ambitious and growing financial services firm, we would love to hear from ..... full job details .....