Quality Assurance Manager

Regional Quality Assurance Manager Retail Insurance Broking Essex Region LNJ Recruitment is partnering with a leading insurance broking organisation to appoint a Regional Quality Assurance Manager. This is a senior regional role with responsibility for driving quality, conduct and compliance standards across a network of retail broking hubs, while working closely with regional leadership, compliance and local QA teams. The Role The role will ensure alignment with the wider QA strategy, promote service excellence and support strong customer outcomes. You will provide leadership to regional QA teams, oversee complaints and breach management, and work closely with regional compliance and senior leadership to maintain effective governance standards. Strategic Leadership and Governance Act as the regional QA lead, reporting to the Regional Director with a dotted line into the Head of QA to ensure national strategic alignment. Implement and monitor key QA focus areas and strategic initiatives across the region. Work closely with regional compliance teams to maintain alignment and strengthen governance frameworks. Quality and Customer Experience Drive a culture of quality and service excellence, ensuring customer interactions meet high standards. Analyse complaints and service data to identify trends and implement improvements that strengthen service quality and customer outcomes. Team Leadership and Development Lead and oversee local QA teams, including supporting team ..... full job details .....