Quality Assurance Manager

Join Our Team as a Quality Assurance ManagerLocation: Chesterfield, DerbyshireFull TimeAre you an experienced quality and operations professional looking to take the lead in a stand-alone role where you can drive forward quality excellence across a member-focused organisation? In this role, you will shape and deliver Brightwell''s Quality Assurance Framework, ensuring systems, processes and people are consistently reviewed, improved and aligned to regulatory and operational standards. You will work closely with senior leaders to embed best practice, strengthen controls and deliver positive outcomes for our members.What you''ll do:Lead the end-to-end collection, analysis and interpretation of organisational quality metrics, producing insight-driven reports that track performance against KPIs and Right First Time targets.Define, implement and continuously evolve the standards for quality assurance reviews across internal teams and third-party providers.Set the approach and expectations for quality assurance across the management community, providing leadership, direction and coaching.Oversee and independently direct quality reviews, ensuring they are completed to required timeframes and standards.Provide actionable quality and performance insights to senior stakeholders to inform decision-making.Lead and facilitate quality calibration sessions with operational teams and external partners.Direct operational leads in designing, prioritising and implementing improvement ..... full job details .....