Quality Assurance Manager

Overview

Aramark UK is hiring a QA Manager to join our team at Northwood Headquarters. This site hosts five military command and control functions, including a NATO command headquarters, and serves over 2,000 senior military personnel from 30 nations, with more than 800 on-site bedrooms.Having recently secured the soft FM contract for an additional seven years, we are looking for a dedicated professional to ensure compliance with all relevant laws, regulations, policies and contract terms. The role involves managing quality systems efficiently, monitoring KPIs to ensure the successful delivery of contractual Standards of Requirements (SORs). You will work closely with the client and departmental managers to maintain the highest standards of contract, service, food safety and health and safety compliance.

Responsibilities

Ensure compliance with quality, safety and contractual standards

Manage health and safety policies and audits

Train and support teams in quality systems and KPI monitoring

Maintain and enhance client and customer relationships

Prepare and submit KPI and performance reports

Support regional teams with hygiene, safety and HR-related needs

Deputise for the Client Services Manager when needed

Provide mobilisation support for new business gains in the region

Maintain and develop client and customer relationships

Participate in client reviews and audits

Requirements

Full security vetting is required for this role.

You must have lived in the UK for at least the last 5 years to be considered for this role.

What’s in it for you

Salary up to £40,000, DOE

Life assurance

Generous annual leave that increases in line with service, with the opportunity to buy extra

Benefits app: access to 100s of discounts, online GP appointments, mental health support and our Employee Assistance Programme

FOOD! Opportunities to attend in-house events and try the culinary genius of our teams (we are a food business after all!)

Additional informationAt Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – careers@aramark.co.uk

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