Quality Assurance Engineer- Service Desk and Processes

Our client, a pioneering organisation within the aerospace sector, is seeking a Quality Assurance Engineer specialising in Service Desk and Processes to support the continual improvement of operational standards and service delivery. This permanent role will focus on quality assurance, process compliance and the enhancement of service desk performance within a technology-driven aerospace environment.Key Responsibilities:Developing, implementing and maintaining quality assurance processes for service desk operationsReviewing service desk procedures to ensure consistency, compliance and effective customer supportMonitoring service performance, identifying trends and recommending appropriate improvementsConducting quality reviews, audits and process assessments across relevant support functionsDocumenting findings, preparing reports and tracking corrective and preventative actionsWorking collaboratively with technical, operational and business teams to improve service processesSupporting the creation and maintenance of service standards, procedures and knowledge documentationPromoting a culture of continuous improvement, accountability and quality across the organisationJob Requirements:Experience in quality assurance, service management or process improvementStrong understanding of service desk operations, incident management and support processesAbility to assess procedures, identify quality issues and implement practical improvementsExcellent analytical, organisational and ..... full job details .....