https://jobs.co.uk/job/quality-assurance-engineer-service-desk-and-processes-matchtech--80b52050-b36f-4cef-9893-a3bf38134ef0 RSS feed for Quality Assurance Engineer- Service Desk and Processes at Matchtech. en-gb Thu, 24 Sep 2026 17:30:28 GMT https://jobs.co.uk/job/quality-assurance-engineer-service-desk-and-processes-matchtech--80b52050-b36f-4cef-9893-a3bf38134ef0 https://jobs.co.uk/job/quality-assurance-engineer-service-desk-and-processes-matchtech--80b52050-b36f-4cef-9893-a3bf38134ef0 Wed, 23 Sep 2026 23:00:00 GMT Location: Hampshire | Salary: Negotiable | Type: Permanent | Our client, a pioneering organisation within the aerospace sector, is seeking a Quality Assurance Engineer specialising in Service Desk and Processes to support the continual improvement of operational standards and service delivery. This permanent role will focus on quality assurance, process compliance and the enhancement of service desk performance within a technology-driven aerospace environment. Key Responsibilities: Developing, implementing and maintaining quality assurance processes for service desk operations Reviewing service desk procedures to ensure consistency, compliance and effective customer support Monitoring service performance, identifying trends and recommending appropriate improvements Conducting quality reviews, audits and process assessments across relevant support functions Documenting findings, preparing reports and tracking corrective and preventative actions Working collaboratively with technical, operational and business teams to improve service processes Supporting the creation and maintenance of service standards, procedures and knowledge documentation Promoting a culture of continuous improvement, accountability and quality across the organ... Permanent