Quality Assurance Coach (Business Developer Services)

This is a fantastic opportunity to join United Utilities as a Quality Assurance Coach within Developer Services, supporting teams operating at the heart of the competitive commercial water market.In this role, you will work closely with operational teams across Developer Services to enhance performance, quality and customer experience. Using insight from performance data, you will deliver impactful coaching and drive continuous improvement, helping teams consistently achieve strong OPS and D-MeX outcomes.You will play a critical role in embedding sustainable process and behavioural change, ensuring excellent service delivery for Developers, while supporting efficiency and compliance in a fast-evolving market environment.What You Will Be DoingQuality, Coaching and Performance ImprovementCarry out quality assurance checks on a random selection of completed work across telephony and correspondence, providing clear, constructive feedback and maintaining high quality coaching logs to support colleague developmentAnalyse individual and team performance data to identify trends, provide regular insight to team managers and evaluate improvement opportunities that drive service excellence, sustainability and cost efficiencyLead effective performance based coaching using a range of techniques and styles, supporting individuals and teams to achieve quality KPIs, including creating structured improvement plans where standards are not metSupport team managers, and leadership teams with ..... full job details .....