Quality Assurance Assistant

Portfolio Group are proud to be representing a private care business, with their search for a Quality Assurance Assistant.4 days onsite, 1 day from home - including travel to different sites at least once a month.As a Quality Assurance Assistant, you''ll ensure care and support documentation are accurate, compliant, and reflective of the high standards promised. This person will play a vital role in ensuring that the business are delivering high-quality, safe, and effective care that meets the requirements of the CQC.Key ResponsibilitiesMonitor and review documentation to ensure regulatory compliance (CQC and social care legislation) is adhered toManage complaints, concerns, and incidents with a strong customer service ethos, ensuring clear communication, thorough investigation, and timely resolutionHandle safeguarding and accident reports sensitively and professionally, working in line with policy and legal requirementsMaintain and deliver scheduled audits, using findings to drive meaningful service improvementsCollaborate with the senior management team to identify trends and embed lessons learnedPrepare reports and contribute to regulatory submissions and inspectionsSupport a culture of continuous learning, improvement, and service excellence Key Aspects of the role:Supporting Quality and Compliance: Conducting tasks related to CQC standards and safeguarding.Monitoring and Evaluation: Helping to monitor and evaluate services to ensure they are meeting the required quality ..... full job details .....