Quality Assurance and Risk Officer

Senior Quality Assurance and Risk Officer (Advised)Job Title: Quality Assurance and Risk OfficerSalary: £26,500 - £32,500 FTEJob Type: Permanent (Full Time or Part Time)Location: HybridRole OverviewDue to continued growth, we are seeking an experienced Quality Assurance and Risk Officer to join our Quality Assurance and Risk department. This role is ideal for someone with hands-on experience in advised life insurance sales who understands FCA expectations and the realities of advising customers on protection products.You will be responsible for auditing advised sales, reviewing advice quality, ensuring regulatory compliance, and driving continuous improvement through constructive feedback and coaching. You will work closely with advisers, team leaders, and senior management to uphold high standards across the business.Key ResponsibilitiesConduct quality assurance audits of advised life insurance sales, including call monitoring and full file reviews.Assess advice suitability, disclosures, affordability, needs analysis, and product recommendations in line with FCA regulations.Score audits against internal QA frameworks and key metrics, identifying trends, risks, and training needs.Provide clear, constructive feedback to advisers to support development and improve sales quality.Support the implementation and ongoing review of QA frameworks, rules, and procedures.Assist with identifying potential conduct risks and supporting complaint investigations where required.Produce ..... full job details .....