Quality Assistant

Overall Purpose Of Role as a Quality Assistant

We have an exciting opportunity for a full-time Quality Assistant to join our team at our Head Office in Southall.

As a Quality Assistant, you will support both Warehouse and NPD (New Product Development) functions, ensuring products are safe, legal, and meet or exceed agreed specifications. You will work closely with all areas of the business and play an important role in maintaining our Quality Management System (QMS) and ensuring ongoing compliance with relevant certifications and standards.

Reporting and Key Relationships of a Quality Assistant

Report directly to Technical and Quality Manager

Other Key Contacts of a Quality Assistant

External: Suppliers, Service Providers

Internal: Operations, Sales, Supply Chain, NPD, Finance

Duties and Responsibilities of a Quality Assistant

Collaborate with Operational Teams to share information and improve standards.

Ensure all Quality Management System standards are followed.

Perform label verifications and allergen checks.

Conduct GMP and GHP audits according to schedule for bakery and warehouse.

Carry out quality checks and document verification for bakery and warehouse operations.

Maintain product inspections, laboratory testing, and follow up on POs. Conduct shelf-life validation as needed.

Complete and record calibration tests on monitoring equipment.

Provide training on food safety and quality, including inductions.

Generate and close out internal and external non-conformances.

Participate in pest control management, non-conformance closure, and document maintenance.

Handle administrative duties related to document control, specifications, labels, and reporting (plastic tax, palm oil, cocoa, etc.).

Support investigations of customer complaints.

Manage product assessment and laboratory testing schedules.

Conduct traceability exercises and manage site traceability schedules.

Assist the Technical Manager in preparing for third-party audits and closing non-conformances.

Report technical KPIs for meetings.

Perform other projects and tasks as assigned by the line manager.

Provide cover during team absences and holidays.

Benefits of a Quality Assistant

Company Pension Scheme

Life Assurance

Free On-site Parking

50% Discount on Company Purchases

Referral Scheme

Long Service Award Scheme

Essential Experience and Qualifications/Training

Degree in a food-related subject, HND, or equivalent; Food Safety Level 2, HACCP certification

Experience with HACCP, Food Safety, and auditing

Previous QA experience in chilled/frozen food production, storage, or distribution environment

Key Requirements

Good organizational skills and flexibility

Excellent attention to detail

Ability to build strong relationships across the business

Good time management and ability to meet deadlines

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Strong IT skills for data analysis and reporting

Good problem-solving skills

Knowledge of BRCGS AandB, SandD standards

Key Measures

Specific KPIs and targets will be set with your ..... full job details .....